Privacy Policy
This Privacy Policy describes how Spiral Tech Brands LLC ("Spiral Tech Studio," "we," "us," or "our") collects, uses, and shares information about you when you visit our website at spiraltechstudio.com, contact us, or engage our services. By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you contact us through our website, email, or other channels. This may include:
- Name, email address, phone number, and company name
- Project details, business requirements, and communications
- Billing and payment information processed through our payment providers
- Any other information you choose to share with us
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and general geographic location
- Browser type, operating system, and device information
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies
1.3 Information from Third Parties
We may receive information about you from third parties, such as referrals from business partners or information from publicly available professional profiles when you engage with us for services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide our design and engineering services
- To communicate with you about projects, proposals, and deliverables
- To process payments and manage billing
- To improve our website and services
- To send you relevant updates about our services, with your consent
- To comply with legal obligations and protect our legal rights
- To prevent fraud and ensure the security of our services
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
3.1 Service Providers
We work with trusted third-party service providers who assist us in operating our business, including payment processors (Stripe), cloud storage providers (Google Drive), email services, and website hosting (Vercel). These providers are contractually obligated to use your information only to provide services to us.
3.2 Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some features of our website. We do not use cookies for advertising purposes.
5. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Client project data is retained for a minimum of three (3) years following the completion of a project. You may request deletion of your information subject to our legal obligations.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Right to access the personal information we hold about you
- Right to correct inaccurate or incomplete information
- Right to request deletion of your personal information
- Right to object to or restrict certain processing of your information
- Right to data portability
To exercise any of these rights, please contact us at info@spiraltechstudio.com. We will respond to your request within 30 days.
7. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your California privacy rights, contact us at info@spiraltechstudio.com.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. This includes use of secure communication channels, access controls, and encrypted storage where appropriate. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
11. International Data Transfers
Spiral Tech Brands LLC is based in the United States. If you are located outside the United States and interact with our services, your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the United States.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
- Company: Spiral Tech Brands LLC
- Attn: Yulian David Castrillon — Responsible Party
- Address: 1021 E Lincolnway, Suite 9758, Cheyenne, WY 82001, United States
- Email: info@spiraltechstudio.com
- Website: spiraltechstudio.com